Quick one. Since we scaled past 5,000 accounts, our time-to-resolution has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
Following. We're about to do the same thing for self-serve users.
Same setup here. In our case it came down to response routing being too broad.
Have you tried routing it through Snowflake? Fixed the churn gap for us.
Following. We're about to do the same thing for our SMB tier.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
