We're working through journey mapping and we scaled past 5,000 accounts. Curious how others have handled it, especially around the health score. Any rules of thumb?
Same setup here. In our case it came down to the feedback widget being too broad.
Worth checking your the health score window. Ours was skewed until we narrowed it.
We measure NPS weekly now and it's made CSAT surveys decisions much easier.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.
+1. The Salesforce step is where ours kept breaking.
