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Stopping the health score from sliding after we added a second product line?

yuki_holt_15c4a

Posting this for enterprise accounts. We care most about response rate and I'm not sure CSAT surveys is the lever. Talk me out of it?

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priya_hale_84e64

+1. The Zapier step is where ours kept breaking.

omar_voss_8626e

We hit this too. Scoping response routing to new onboarding cohorts first made it manageable.

sofia_voss_be481

Curious what cadence you landed on. We over-asked and churn tanked.

aisha_webb_ba533

Have you tried routing it through HubSpot? Fixed the response rate gap for us.

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