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Is there a way to break out CSAT by our SMB tier?

lena_calvi_2cbf0

Posting this for renewals at risk. We care most about the health score and I'm not sure CSAT surveys is the lever. Talk me out of it?

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wade_dunn_df3a0

Spent a week on this. The fix was tying dashboards to the account owner field.

wade_nair_996bd

Worth checking your CES window. Ours was skewed until we narrowed it.

aisha_trin_91256

Have you tried routing it through Salesforce? Fixed the the health score gap for us.

nina_quinn_12492

Worth checking your churn window. Ours was skewed until we narrowed it.

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