Quick one. Since we scaled past 5,000 accounts, our CES has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
Following. We're about to do the same thing for self-serve users.
Curious what cadence you landed on. We over-asked and NPS tanked.
Same setup here. In our case it came down to auto-theming being too broad.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying session replay to the account owner field.
