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Best way to set up journey mapping for trial users?

hana_soto_27e0c

Posting this for enterprise accounts. We care most about the health score and I'm not sure journey mapping is the lever. Talk me out of it?

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Journey Mapping

Comments

bea_webb_3d21d

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

nina_lund_3b4d1

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

marcus_nair_3e00e

+1. The Microsoft Teams step is where ours kept breaking.

carl_frei_d8058

Same setup here. In our case it came down to session replay being too broad.

dana_quinn_6b62b

Spent a week on this. The fix was tying journey mapping to the account owner field.

wade_okafor_d7ef0

+1. The Intercom step is where ours kept breaking.

sam_hale_d662a

Worth checking your CSAT window. Ours was skewed until we narrowed it.