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Stopping response rate from sliding after we scaled past 5,000 accounts?

carl_boyd_0429a

Posting this for trial users. We care most about CSAT and I'm not sure journey mapping is the lever. Talk me out of it?

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Response Rate

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gus_reyes_8b5de

Have you tried routing it through Zapier? Fixed the time-to-resolution gap for us.

sofia_pace_1a20f

Same setup here. In our case it came down to dashboards being too broad.

owen_ng_0e4d7

Honestly CES tracking didn't move CES for us. Microsoft Teams did more.

nina_calvi_479c5

Worth checking your CSAT window. Ours was skewed until we narrowed it.

gus_carr_0c050

Honestly the in-app survey didn't move churn for us. Salesforce did more.

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