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Roles and permissions for new onboarding cohorts on the CSAT surveys?

priya_holt_5651e

Posting this for enterprise accounts. We care most about CES and I'm not sure auto-theming is the lever. Talk me out of it?

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marcus_webb_79c25

Curious what cadence you landed on. We over-asked and CES tanked.

paul_sato_9bae6

Spent a week on this. The fix was tying NPS surveys to the account owner field.

maya_rourke_8f8dd

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

esme_holt_50be8

Honestly journey mapping didn't move NPS for us. Zendesk did more.

ruth_calvi_7463a

We measure renewal rate weekly now and it's made CSAT surveys decisions much easier.

omar_webb_15a01

We measure NPS weekly now and it's made segments decisions much easier.