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Our CSAT review template

kiran_marsh_28373

Trying to get CSAT surveys right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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Comments

dana_frei_e4489

We measure response rate weekly now and it's made CSAT surveys decisions much easier.

ivy_pace_b4080

Same setup here. In our case it came down to the in-app survey being too broad.

maya_okafor_770b9

Honestly CSAT surveys didn't move NPS for us. Salesforce did more.

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