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Is there a way to break out time-to-resolution by new onboarding cohorts?

ned_vance_f3a59

Trying to get segments right for our SMB tier. The defaults don't quite fit. What did you change?

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Time to Resolution

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diego_rourke_4c5de

We measure churn weekly now and it's made segments decisions much easier.

priya_webb_98a26

Spent a week on this. The fix was tying journey alerts to the account owner field.

maya_nair_0bacd

+1. The Snowflake step is where ours kept breaking.

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