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Stopping CSAT from sliding after volume tripled after launch?

ivy_lund_d9601

Posting this for new onboarding cohorts. We care most about NPS and I'm not sure auto-theming is the lever. Talk me out of it?

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Comments

wade_trin_2bfeb

We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.

ivy_voss_f9572

Have you tried routing it through Zendesk? Fixed the response rate gap for us.

bea_calvi_bc891

Same setup here. In our case it came down to journey mapping being too broad.

kiran_mehta_2d27d

We measure CSAT weekly now and it's made dashboards decisions much easier.

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