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How do you handle the feedback widget when we rolled it out to the support team?

zoe_holt_94d4c

Quick one. Since we rolled it out to the support team, our renewal rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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Feedback Widget

Comments

ned_voss_f114e

We measure CSAT weekly now and it's made segments decisions much easier.

owen_dunn_f1a17

We hit this too. Scoping NPS surveys to our SMB tier first made it manageable.

diego_mehta_e306e

Worth checking your the health score window. Ours was skewed until we narrowed it.

maya_dunn_d0906

We measure the health score weekly now and it's made dashboards decisions much easier.

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