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Stopping time-to-resolution from sliding after we scaled past 5,000 accounts?

tara_okafor_05036

Posting this for trial users. We care most about churn and I'm not sure auto-theming is the lever. Talk me out of it?

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Time to Resolution

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Comments

carl_pace_37121

Honestly journey mapping didn't move response rate for us. Intercom did more.

paul_lund_4a74b

Curious what cadence you landed on. We over-asked and NPS tanked.

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