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Is there a way to break out CSAT by new onboarding cohorts?

ravi_trin_9396a

Half our team lives in Snowflake, so getting the in-app survey data in there matters. How clean has that been for you?

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CSAT

Comments

liam_akoto_d86d0

Worth checking your NPS window. Ours was skewed until we narrowed it.

hana_rourke_fd7fb

Honestly journey alerts didn't move time-to-resolution for us. Salesforce did more.

ivy_trin_82df8

Have you tried routing it through HubSpot? Fixed the CSAT gap for us.

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