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Is there a way to break out CSAT by our SMB tier?

theo_carr_4b29d

Half our team lives in Salesforce, so getting segments data in there matters. How clean has that been for you?

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CSAT

Comments

ruth_carr_7aadb

Honestly the feedback widget didn't move CSAT for us. Jira did more.

nina_lund_76558

Spent a week on this. The fix was tying CES tracking to the account owner field.

kiran_sato_bc0d6

We measure CSAT weekly now and it's made journey mapping decisions much easier.

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