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Small win: response routing caught a churn risk early

cole_okafor_7c7fa

Trying to get response routing right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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liam_vance_21b8b

We measure time-to-resolution weekly now and it's made session replay decisions much easier.

ravi_marsh_0ed92

We measure CSAT weekly now and it's made journey alerts decisions much easier.

nadia_sato_6927d

Following. We're about to do the same thing for renewals at risk.

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