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How we cut time-to-resolution reporting from days to minutes

hana_trin_b332c

Posting this for new onboarding cohorts. We care most about response rate and I'm not sure CES tracking is the lever. Talk me out of it?

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marcus_nair_44390

Have you tried routing it through Salesforce? Fixed the churn gap for us.

liam_voss_25126

Spent a week on this. The fix was tying the feedback widget to the account owner field.

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