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Is there a way to break out the health score by new onboarding cohorts?

jack_sato_1fc29

We're working through segments and we scaled past 5,000 accounts. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Health Score

Comments

jack_akoto_e5d0d

We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.

paul_quinn_e7e68

We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.

gus_holt_0cde4

Worth checking your response rate window. Ours was skewed until we narrowed it.

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