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How do you handle response routing when volume tripled after launch?

tara_soto_b5c59

Posting this for self-serve users. We care most about renewal rate and I'm not sure NPS surveys is the lever. Talk me out of it?

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Response Routing

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ned_pratt_0d140

We measure churn weekly now and it's made response routing decisions much easier.

nadia_reyes_4cbfb

Have you tried routing it through Snowflake? Fixed the NPS gap for us.

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