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Webhook for dashboards firing twice — dedupe advice?

nadia_holt_7e4c1

Quick one. Since we rolled it out to the support team, our CSAT has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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owen_nair_9f826

Same setup here. In our case it came down to NPS surveys being too broad.

nadia_ng_6a492

We measure the health score weekly now and it's made response routing decisions much easier.

ivy_trin_82df8

Honestly session replay didn't move response rate for us. HubSpot did more.

wade_quinn_86b47

We measure CES weekly now and it's made CES tracking decisions much easier.

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