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Is there a way to break out churn by trial users?

sofia_lund_05a45

Quick one. Since we added a second product line, our time-to-resolution has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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maya_ng_7e916

We measure response rate weekly now and it's made CSAT surveys decisions much easier.

theo_holt_a15ec

Worth checking your the health score window. Ours was skewed until we narrowed it.

mira_holt_5ff6d

Honestly segments didn't move the health score for us. HubSpot did more.

ravi_trin_66217

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

esme_sato_cea03

Same setup here. In our case it came down to auto-theming being too broad.

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