We're working through segments and volume tripled after launch. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Following. We're about to do the same thing for trial users.
Following. We're about to do the same thing for self-serve users.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to CES tracking being too broad.
