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Stopping response rate from sliding after we scaled past 5,000 accounts?

omar_mehta_315b5

Posting this for new onboarding cohorts. We care most about NPS and I'm not sure journey alerts is the lever. Talk me out of it?

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Response Rate

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nadia_webb_e10e3

Same setup here. In our case it came down to session replay being too broad.

yuki_ng_00693

Have you tried routing it through HubSpot? Fixed the CSAT gap for us.

wade_reyes_a4dd4

Curious what cadence you landed on. We over-asked and response rate tanked.

theo_pace_035d1

Worth checking your churn window. Ours was skewed until we narrowed it.

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