We're working through CES tracking and we moved to a quarterly cadence. Curious how others have handled it, especially around churn. Any rules of thumb?
Spent a week on this. The fix was tying response routing to the account owner field.
+1. The Jira step is where ours kept breaking.
Worth checking your churn window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.
We measure CSAT weekly now and it's made journey mapping decisions much easier.
Following. We're about to do the same thing for new onboarding cohorts.
+1. The Segment step is where ours kept breaking.
