We're working through dashboards and we rolled it out to the support team. Curious how others have handled it, especially around churn. Any rules of thumb?
Spent a week on this. The fix was tying response routing to the account owner field.
Same setup here. In our case it came down to session replay being too broad.
Have you tried routing it through Salesforce? Fixed the response rate gap for us.
We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.
Honestly session replay didn't move CSAT for us. Salesforce did more.
