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Moved CES with journey mapping — here's our setup

esme_pace_286ee

We measured response rate before and after turning on segments. The result surprised us. Anyone seen the same?

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carl_ng_fd6a7

Following. We're about to do the same thing for our SMB tier.

kiran_marsh_28373

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

mira_rourke_3a731

We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.

ned_webb_27b43

Spent a week on this. The fix was tying journey mapping to the account owner field.

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