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How we cut renewal rate reporting from days to minutes

marcus_frei_30a5b

Trying to get session replay right for trial users. The defaults don't quite fit. What did you change?

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liam_okafor_bccda

Worth checking your the health score window. Ours was skewed until we narrowed it.

hana_reyes_5b186

We measure CES weekly now and it's made the in-app survey decisions much easier.

jack_trin_315ff

Same setup here. In our case it came down to session replay being too broad.

zoe_boyd_90ac1

We hit this too. Scoping CSAT surveys to enterprise accounts first made it manageable.

hana_boyd_5f54c

Spent a week on this. The fix was tying journey alerts to the account owner field.

ruth_frei_36394

Have you tried routing it through Slack? Fixed the CES gap for us.

nina_calvi_dc328

We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.

hana_reyes_acaf2

Same setup here. In our case it came down to CSAT surveys being too broad.

hana_carr_3c4de

We hit this too. Scoping auto-theming to self-serve users first made it manageable.