Quick one. Since we rolled it out to the support team, our the health score has been all over the place. Is that a response routing config issue or are we reading it wrong?
Have you tried routing it through Marketo? Fixed the renewal rate gap for us.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Have you tried routing it through HubSpot? Fixed the NPS gap for us.
Following. We're about to do the same thing for enterprise accounts.
Same setup here. In our case it came down to journey alerts being too broad.
Spent a week on this. The fix was tying auto-theming to the account owner field.
Curious what cadence you landed on. We over-asked and the health score tanked.
We measure CSAT weekly now and it's made session replay decisions much easier.
We hit this too. Scoping CES tracking to new onboarding cohorts first made it manageable.
Honestly journey mapping didn't move response rate for us. Zapier did more.
