Quick one. Since we switched CRMs last month, our CES has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
We hit this too. Scoping journey mapping to trial users first made it manageable.
Following. We're about to do the same thing for self-serve users.
Spent a week on this. The fix was tying CES tracking to the account owner field.
Following. We're about to do the same thing for renewals at risk.
+1. The Microsoft Teams step is where ours kept breaking.
Same setup here. In our case it came down to segments being too broad.
Same setup here. In our case it came down to auto-theming being too broad.
