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the feedback widget behaving oddly since volume tripled after launch — ideas?

felix_okafor_15ae5

We're working through response routing and we moved to a quarterly cadence. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

hana_ng_dafc0

We measure the health score weekly now and it's made auto-theming decisions much easier.

diego_marsh_c4e1f

Worth checking your CSAT window. Ours was skewed until we narrowed it.

nadia_trin_86ad5

Honestly dashboards didn't move churn for us. Segment did more.

elena_quinn_5277e

Following. We're about to do the same thing for renewals at risk.

theo_soto_d0a9d

Worth checking your churn window. Ours was skewed until we narrowed it.

diego_nair_89288

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.