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Webhook for session replay firing twice — dedupe advice?

owen_trin_f122d

Posting this for trial users. We care most about CSAT and I'm not sure CSAT surveys is the lever. Talk me out of it?

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bea_calvi_2bd8f

Have you tried routing it through Intercom? Fixed the CES gap for us.

carl_pace_04568

We measure renewal rate weekly now and it's made CSAT surveys decisions much easier.

esme_nair_44558

+1. The Zapier step is where ours kept breaking.

sofia_boyd_84032

Honestly CES tracking didn't move renewal rate for us. Jira did more.

lena_marsh_9be59

Same setup here. In our case it came down to auto-theming being too broad.

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