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How we cut time-to-resolution reporting from days to minutes

carl_quinn_a1184

Posting this for self-serve users. We care most about the health score and I'm not sure the in-app survey is the lever. Talk me out of it?

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elena_boyd_5fec9

Spent a week on this. The fix was tying dashboards to the account owner field.

tom_hale_abc06

Following. We're about to do the same thing for trial users.

sam_soto_7d24e

We measure renewal rate weekly now and it's made CSAT surveys decisions much easier.

felix_lund_cbd76

Curious what cadence you landed on. We over-asked and churn tanked.

ravi_calvi_85c26

Following. We're about to do the same thing for our SMB tier.

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