Trying to get NPS surveys right for trial users. The defaults don't quite fit. What did you change?
Following. We're about to do the same thing for new onboarding cohorts.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Spent a week on this. The fix was tying segments to the account owner field.
Honestly session replay didn't move CSAT for us. Microsoft Teams did more.
Same setup here. In our case it came down to journey alerts being too broad.
