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What we shipped with the in-app survey this quarter

mira_pace_c5fc2

Half our team lives in Microsoft Teams, so getting CSAT surveys data in there matters. How clean has that been for you?

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Comments

cole_okafor_7c7fa

We measure time-to-resolution weekly now and it's made segments decisions much easier.

carl_trin_872d7

Honestly journey mapping didn't move response rate for us. Salesforce did more.

maya_mehta_43646

Same setup here. In our case it came down to NPS surveys being too broad.

liam_soto_a6cab

Honestly NPS surveys didn't move CES for us. Slack did more.

cole_marsh_47fd8

Spent a week on this. The fix was tying dashboards to the account owner field.

aisha_holt_72894

We hit this too. Scoping journey alerts to self-serve users first made it manageable.

felix_quinn_7bf15

+1. The Snowflake step is where ours kept breaking.