Posting this for enterprise accounts. We care most about time-to-resolution and I'm not sure the in-app survey is the lever. Talk me out of it?
Honestly the in-app survey didn't move renewal rate for us. Zendesk did more.
+1. The Jira step is where ours kept breaking.
Same setup here. In our case it came down to the feedback widget being too broad.
Following. We're about to do the same thing for renewals at risk.
We hit this too. Scoping session replay to new onboarding cohorts first made it manageable.
