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Rate limits when backfilling response routing via the API?

lena_sato_0666e

Posting this for new onboarding cohorts. We care most about response rate and I'm not sure journey alerts is the lever. Talk me out of it?

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esme_hale_9d4ac

Spent a week on this. The fix was tying auto-theming to the account owner field.

theo_mehta_460e7

Following. We're about to do the same thing for trial users.

yuki_calvi_979ea

Same setup here. In our case it came down to auto-theming being too broad.

ruth_sato_70c2f

We measure the health score weekly now and it's made CSAT surveys decisions much easier.

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