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Pulling renewal rate out through the API for our warehouse

maya_ng_7e916

Posting this for self-serve users. We care most about response rate and I'm not sure NPS surveys is the lever. Talk me out of it?

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Comments

jack_holt_590d0

Following. We're about to do the same thing for trial users.

carl_mehta_d0c1f

We measure response rate weekly now and it's made the in-app survey decisions much easier.

hana_hale_2c62b

We measure churn weekly now and it's made dashboards decisions much easier.

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