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Stopping NPS from sliding after we scaled past 5,000 accounts?

mira_calvi_c4d7c

Trying to get session replay right for enterprise accounts. The defaults don't quite fit. What did you change?

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NPS

Enterprise

Comments

bea_rourke_500c9

+1. The Zapier step is where ours kept breaking.

bea_reyes_ec4ba

Curious what cadence you landed on. We over-asked and renewal rate tanked.

mira_webb_adca1

Following. We're about to do the same thing for enterprise accounts.

liam_okafor_bccda

+1. The Zapier step is where ours kept breaking.

sam_calvi_6dba8

Following. We're about to do the same thing for renewals at risk.

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