Quick one. Since volume tripled after launch, our response rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
Worth checking your NPS window. Ours was skewed until we narrowed it.
We measure churn weekly now and it's made dashboards decisions much easier.
Have you tried routing it through Segment? Fixed the churn gap for us.
Honestly session replay didn't move CES for us. Segment did more.
