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Is there a way to break out renewal rate by renewals at risk?

liam_nair_2ce02

Quick one. Since we moved to a quarterly cadence, our renewal rate has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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maya_quinn_89376

Curious what cadence you landed on. We over-asked and churn tanked.

sofia_mehta_fd7f8

Curious what cadence you landed on. We over-asked and CSAT tanked.

zoe_akoto_99185

We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.

elena_pratt_3e3ee

+1. The Zapier step is where ours kept breaking.

ravi_soto_a015d

We hit this too. Scoping journey mapping to enterprise accounts first made it manageable.

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