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Getting response routing into Segment cleanly

paul_nair_0afaf

Trying to get CES tracking right for our SMB tier. The defaults don't quite fit. What did you change?

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ned_sato_69e79

+1. The Jira step is where ours kept breaking.

kiran_quinn_c3da5

Following. We're about to do the same thing for renewals at risk.

sofia_reyes_cb0bf

Honestly segments didn't move CSAT for us. Salesforce did more.

nina_ng_5caa1

We measure the health score weekly now and it's made auto-theming decisions much easier.

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