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Is there a way to break out CSAT by renewals at risk?

ruth_mehta_df80f

We measured time-to-resolution before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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Comments

zoe_akoto_a1b77

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

sam_vance_41df7

+1. The Snowflake step is where ours kept breaking.

ravi_sato_10e86

Worth checking your churn window. Ours was skewed until we narrowed it.

gus_pace_5d75b

Following. We're about to do the same thing for enterprise accounts.

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