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Stopping the health score from sliding after we moved to a quarterly cadence?

esme_marsh_6eaad

We're working through NPS surveys and we switched CRMs last month. Curious how others have handled it, especially around CES. Any rules of thumb?

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Health Score

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felix_vance_efe19

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

jack_hale_f9d6e

Following. We're about to do the same thing for trial users.

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