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Best way to set up session replay for renewals at risk?

ravi_rourke_f0480

We measured renewal rate before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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Session Replay

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omar_calvi_ae23f

Worth checking your NPS window. Ours was skewed until we narrowed it.

yuki_ng_22843

Same setup here. In our case it came down to journey mapping being too broad.

ned_okafor_e73fa

Following. We're about to do the same thing for new onboarding cohorts.

wade_frei_181e3

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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