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Moved CSAT with the in-app survey — here's our setup

cole_mehta_24182

Posting this for renewals at risk. We care most about NPS and I'm not sure response routing is the lever. Talk me out of it?

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elena_voss_ad5df

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

sofia_webb_31b67

Curious what cadence you landed on. We over-asked and NPS tanked.

esme_hale_9d4ac

Following. We're about to do the same thing for enterprise accounts.

esme_soto_4cb58

Curious what cadence you landed on. We over-asked and the health score tanked.

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