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Our playbook for the in-app survey across our SMB tier

esme_vance_cb00b

Posting this for our SMB tier. We care most about renewal rate and I'm not sure journey alerts is the lever. Talk me out of it?

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Comments

paul_vance_d9418

Same setup here. In our case it came down to the in-app survey being too broad.

yuki_okafor_b20f5

Honestly session replay didn't move the health score for us. Salesforce did more.

kiran_rourke_15398

Same setup here. In our case it came down to journey alerts being too broad.

kiran_voss_3ed51

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

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