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Intercom sync dropping time-to-resolution — anyone seen this?

lena_trin_6c910

We measured NPS before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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ravi_akoto_12b0e

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

yuki_dunn_54b97

Have you tried routing it through Slack? Fixed the CSAT gap for us.

owen_vance_c0044

Curious what cadence you landed on. We over-asked and CSAT tanked.

sam_carr_6de08

Following. We're about to do the same thing for renewals at risk.

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