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session replay behaving oddly since we rolled it out to the support team — ideas?

nina_webb_64102

We measured CES before and after turning on segments. The result surprised us. Anyone seen the same?

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hana_webb_3f522

Same setup here. In our case it came down to the in-app survey being too broad.

diego_hale_c15ca

Same setup here. In our case it came down to dashboards being too broad.

ruth_okafor_c3c84

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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