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Is there a way to break out renewal rate by our SMB tier?

aisha_vance_f102f

Posting this for enterprise accounts. We care most about CSAT and I'm not sure session replay is the lever. Talk me out of it?

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mira_marsh_0178b

Worth checking your the health score window. Ours was skewed until we narrowed it.

ruth_mehta_df80f

Have you tried routing it through Segment? Fixed the CES gap for us.

jack_okafor_46e54

Worth checking your the health score window. Ours was skewed until we narrowed it.

maya_reyes_de043

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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