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Webhook for auto-theming firing twice — dedupe advice?

omar_akoto_19fae

Trying to get segments right for self-serve users. The defaults don't quite fit. What did you change?

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kiran_reyes_1c2b5

We hit this too. Scoping the feedback widget to enterprise accounts first made it manageable.

felix_vance_57e5a

Same setup here. In our case it came down to session replay being too broad.

sofia_ng_71418

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

bea_calvi_f9090

Same setup here. In our case it came down to CES tracking being too broad.

tom_webb_591b2

Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.

felix_hale_199af

Spent a week on this. The fix was tying auto-theming to the account owner field.

paul_vance_d9418

Following. We're about to do the same thing for enterprise accounts.